Reviews - SALE - Tile Stone Source

A Business to believe in.

CONSUMER CHOICE AWARD SOUTHERN LBERTA 2022

At Tile and Stone Source, we pride ourselves in product knowledge and excellent customer service. We are both Calgary & Southern Alberta Area’s BEST Porcelain and Ceramic Tiles company and Edmonton & Northern Alberta Area’s BEST Porcelain and Ceramic Tiles company as recognized by Consumer Choice Award.
We also invite you to view our most recent reviews from unbiased, third party sources such as Home Stars and Google Places.

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Tile and Stone Source, Tile Store Calgary

4.9 out of 5 stars

Marcel

5 out of 5 stars

posted 7 months ago

Like for everything I buy or hire I turned to Google review and that is why I’m passing it forward.
I needed tiles for a bathroom renovation and I planned on visiting several stores.
The first store was Tile and Stone Source as I had used them years ago because of selection and pricing. A check on Google for reviews showed they were still thought of by many as the go to store for anything tile or stone related and once you see the size of the yard it will be clear why.
Once inside we were met by Jodi who clearly loves her job and has the knowledge and dedication to customer service. She quickly narrowed down what was important to us and showed us a tile set that was of a great porcelain quality and was being offered at discounted contractor pricing.
Nice surprise. Sign me in.
In a function that is normally stressful, time consuming and tiring we picked out a tile in record time without even going to a second store and however many after that.
All because Danny the store owner knows what people to hire as part of the team and what product to stock and display that customers want and at a price that eliminates the need to shop around.
I asked if Danny was around to say hi - a very likeable guy- and although he was in Edmonton at one of their other stores he called to say hi and thanks. That loyalty to the customer is something you will get if you go here.
And coming here first will allow you the opportunity to have more time to go something you would really rather do even if it’s nothing. Just like the review I wrote the first time I still recommend this place.

Kevin Richmond

5 out of 5 stars

posted 4 months ago

I've changed my rating. It is great to deal with a business that values their customers. After my initial post I heard back immediately from Du at Tile and Stone. He said their policy it to accept returns so long as it matches the color codes of the existing stock. It did and I was refunded the money for the unused items. Thanks for the exceptional service! It was appreciated.

Kevin

They care about their The store does not accept returns of unused products. I purchased 18 one square foot floor tiles for a shower area based on estimations from Connor. I used 13 of them and have one as a spare. I tried to return the unused 4 tiles and I was informed that they only accept returns of full boxes. 10 in each box. They sell on a basis of per tile, but don't accept returns on a per tile basis. Connor said that there was nothing he could do about it because this was the store's policy. What a poor company. I will not be buying anymore products from this store.

Mathew Neenan

5 out of 5 stars

posted 2 months ago

I renovated my master ensuite from top to bottom over the course of a year. Used a few different tile stores for different tiles. Ames Tile is OK and Julian Tile is passable but neither are even close to the level of customer service and friendliness here. I was probably in the store at least 20 times and spoke to multiple reps, always had a great experience.
And a huge shout out to Connor, felt like my personal tech support and advice guy. His experience is always on hand to help out and he was never short of time to chat about the job.
I highly recommend this store, especially if you are a DIYer and nervous about the service you'll get as a beginner.

Read All 181 Reviews

Tile and Stone Source, Tile Store Edmonton

4.9 out of 5 stars

Black Cat Design

5 out of 5 stars

posted 11 months ago

This is my go to tile store. I love the displays, the space is light and spacious. And most of all the staff are tile enthusiasts thay know what they are talking about and love what they are doing. I can absolutely recommend them.

Sharon Anderson

5 out of 5 stars

posted 5 months ago

Thank you to Amy and Bevan for all of your expert advice. We did a full main bathroom renovation and are thrilled with our floor and wall tile. I highly recommend this tile store and will be back.

James Shrimpton

5 out of 5 stars

posted 3 years ago

Shout out to Steven Tascon, sales associate, designer, with an eye for detail, sophisticated taste and quality products. AND at a solid, affordable price point. Steven's personal, open and friendly approach helped us on our journey to discover the right tile for our modest 2-sided gas fireplace. Result? Perfect!

Read All 117 Reviews

Mondays	8am - 5pm
Tuesdays	8am - 5pm
Wednesdays	8am - 5pm
Thursdays	8am - 5pm
Fridays	8am - 5pm
Saturdays	10am - 5pm
Sundays	Closed

Mondays	8am - 5pm
Tuesdays	8am - 5pm
Wednesdays	8am - 5pm
Thursdays	8am - 5pm
Fridays	8am - 5pm
Saturdays	10am - 5pm
Sundays	Closed

A Business to believe in.

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