Why do I need to order extra tiles?

When you place your order, our salesperson will always recommend you order an additional 10% -20% more than what you expect to use. There are four reasons:
1: Wastage of material due to cuts
2: Breakage (either in the box or during transportation)
3: To have spare pieces for the future, in case you get damage
4: Incorrect measurements

Should I order my tiles at once?

Yes! We highly recommend you to order your tiles of the same make at once if you want to ensure the best outcome. Tiles can be slightly different from batch to batch. If you don’t order it all at, the second-order may come from a different product that has chances that it might not match exactly in color, pattern or even size with your previous order.

How much extra should I buy?

It is a common practice to add an additional 10% – 20% depends on the materials.
Why 10% to 15%? The reasons are:
1: The percentage varies by material, some materials are softer, and easier to break, such as stone tiles. We prefer to add 15% to 20% extra to those products. Porcelains and ceramics usually have less breakage.
2: Small rooms and oddly shaped rooms will have more waste than larger, more open rooms because there will be more cuts.

What I can do with those broken tiles?

Sometimes, you will get home and find some broken pieces in your order. It’s unfortunate, but a common thing.
Our rule for it is as follows. If it is under 10% of your order, it is considered normal. If it is over 10% of your order, please contact us and bring back the broken tiles and we will replace them.
The reason for the 10% is because almost all of the time, you can use the broken tiles for cuts. It saves both you the customer and us the supplier, from opening each and every box and inspecting every piece of tile before it leaves the warehouse. We think this understanding greatly cuts down costs for us and keeps the warehouse running smoothly and allowing us to keep our prices competitive. Thank you for your understanding.